Support

Something not working? Most answers are below. If not, email support@catocombs.com.

Moving to a new phone, or playing in TikTok too

Open Settings in the game and tap Link devices. On the device whose progress you want to keep, choose Show a link code. On the other device, choose Enter a code and type it in within 10 minutes. Both devices then share one save.

On iPhone you can also tap Sign in with Apple in Settings. Your save then follows your Apple Account to any iPhone where you sign in.

My progress is missing

Make sure you're connected to the internet, then reopen the game. Your save syncs a few seconds after it starts.
If you signed in with Apple on another device, sign in with the same Apple Account here.
If you used Delete my data, the save can't be brought back.

A purchase didn't arrive

Close the game completely and reopen it while connected to the internet. A purchase that was paid but not delivered is delivered at the next launch.
If it still hasn't arrived after a day, email us with the date of the purchase and the item. Please don't send card details.
Refunds are handled by the store you paid. On iPhone, use reportaproblem.apple.com. Inside TikTok, use TikTok's help center.

Rewarded ads are always your choice. If an ad closes early or fails to load, you aren't charged anything and can try again later.
To change whether ads use tracking on iPhone, go to iPhone Settings, then Privacy & Security, then Tracking. In the European Economic Area, the UK and Switzerland, you can also use Ad choices in the game's Settings.

Deleting your data

In the game, open Settings and tap Delete my data. It erases your save on that device and on our server. See the privacy policy for details.

Contact us